The Company

We are Raphael & Ricard, two friends from Europe and we love wall hooks! Read more in About Us page

This is our mascotte, he is quite discreet now and has no name… Would you like to name him? You can leave us a comment when you order your first hooks 😉

Yes we do, we use Instagram and Pinterest. Follow us, it should not be boring!

Reach us at hello@ohmyhook.com, or on socials…

If you like our product and want to discuss about it, visit Professionals & Ressellers page.

Products

Yes, we use pruned tree branches, we remove bark and sand them twice to make it super smooth to the touch! You can also see wood marks and knots, which give each hook its unique character. Visit our Process page if you want to know more about it.

We designed different wall hooks for different needs. They all comes with double treated screws, screwed deeply to ensure sturdiness. Just make sure you install your hook straight and turn it until you cannot anymore, it should be very sturdy.

We receive pruned branches from farmers at our workshop… Then our hands are making everything! We listen music and we cut, sand and paint! And we deserve a nice glass of wine at the end of the day! Read Process page for more detailed information.

Order

We have different wall hangers families to discover…Hover your mouse over “Shop” on our homepage, you would be able to see them.

Just leave us a quick comment with your personnal selection in the box at the check-out page! You can also send us your best wishes 😉

You can pay with all majors Credit Cards and Debit Cards via Paypal. Paypal will not store your banking information. You can obviously use your Paypal account as well!

We are just like you and we don’t want any problems with online payment. Your banking details are not in our view and possession, they are transmitted to a secure (SSL) environment via Paypal. They are not retained. All payments are encrypted.

Lucky you! At the top of the checkout page you can enter your coupon code! Et voilà!

Delivery

We offer Standard Shipping at a fair flat rate, depending on your location. We also offer Free Shipping from 75€/90$. For special orders or if you need your hooks super fast you can contact us directly. In all cases, refer to our Shipping page.

Once we get your order, we’ll prepare and ship your wall hooks in 2 to 5 business days : we have to paint them if needed to make them look fresh! We also give it a last hand sanding before the journey. Then, we pack your order carefully. Depending on your location, it should take around 10 to 15 days to arrive. Just enough time for you to repaint your wall before the parcel arrive!

When you complete your order you will soon receive an email with a link allowing you to track the delivery of your parcel. We use  Epacket Airmail Service, all shipment include tracking and require signature at delivery.

Nothing more annoying than a parcel lost somewhere on the way… Please contact us as soon as you can and we will arrange a new delivery for you!

Very simple : on check-out page, fill your billing information and click on “ship to a different address”, you will be able to fill your friend’s information.

Return, Cancellation & Refund

You can do so under 24 hours by reaching us as soon as you can by email ( hello@ohmyhook.com ) We will try to deal with it the best we can!

Please visit Shipping Policy page for more details.

We kindly accept cancellation within 24 hours after your payment is confirmed. You will then receive the full refund.

Over 24 hours, your order is in progress : your cancellation request will not be accepted.

Please visit Shipping Policy page for more details.

If you are not satisfied with your purchase, you can return within one week after receiving your parcel.

Please visit Shipping Policy page for more details.

If you missed delivery or you provided wrong address, we can resend the items for you, but shipping fee will be at your cost.

Please visit Shipping Policy page for more details.

Once we get the parcel back, we will refund 100% of your order. Initial shipping cost won’t be refunded as well as return shipping cost.

Please visit Shipping Policy page for more details.

Installation

For sure, it should not take more than 5 minutes. You can read our Installation page ( under construction )

Fortunately, you can remove and re-install your hooks anywhere : you just need to use your hand and start turning counter-clockwise. Drill another hole anywhere you wish, put an anchor if needed, and you should be good to place the hook somewhere new!

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