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Shipping Policy

Shipping policy

Congratulations on buying your wall hangers at Ohmyhook! We need a few days to process your order ( painting, packing, etc.. ), but your order will be process  processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We would need extra processing time if you make special order of if you ordered a big quantity of our products! But don’t worry, we will let you know and it should be sent quickly!

International Shipping by air

We offer international shipping with ePacket Airmail Service to the following countries: AUSTRALIA, AUSTRIA, BELGIUM, BRAZIL, CANADA, CHINA, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HONG-KONG, INDONESIA, ITALY, JAPAN, KOREA, MALAYSIA, SINGAPORE, NETHERLANDS, NEW-ZEALAND, NORWAY, PHILIPPINES, POLAND, PORTUGAL, RUSSIA, SOUTH-AFRICA, SPAIN, SRI LANKA, SWEDEN, SWITZERLAND, TAIWAN, TURKEY, UNITED-KINGDOM, USA.

If you are living in a country not listed above, please contact us, we will arrange another shipping method for you!

We estimated delivery time between 10 to 15 days, but bear in mind it depends on your area!

We apply a simple flat rate depending on your region, see below :

Zones

Countries

Rate 

Zone 1

Bhutan, China, Hong-Kong, Indonesia, Japan, Korea, Malaysia, Singapore, Philippines, Sri-Lanka, Taiwan, Vietnam

$6

Zone 2

Australia, France, Germany, New-Zealand ,Russia, UK

$8,5 €7

Zone 3

Austria, Belgium, Brazil, Canada, Denmark, Finland, Greece, Italy, Netherlands, Norway, Poland, Portugal, South-Africa, Spain, Sweden, Switzerland, Turkey, USA. $9,5 €8

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at hello@ohmyhook.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@ohmyhook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We accept exchanges within one week after receiving your order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the case of refund, once we get the parcel back, we will refund 100% of your order.

If you made a mistake at check-out ( such as wrong item, wrong colours, or wrong address ), please let us know in less than 24 hours, we will manage to correct your order. We do not guarantee any change after 24 hours.

For all other cases, please refer to our Terms and Conditions page.

If you have any further questions, please don’t hesitate to contact us at hello@ohmyhook.com

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